Sunshine Coast Stargazing collects personal information when you interact with us through our website, social media, email, or phone (including WhatsApp), or complete our booking and feedback forms. We may also provide offers and promotions across different platforms or through our partners and collect information in this way.

The personal information we collect is limited to your name, contact details, experience and communication preferences, as well as any other information you may choose to provide. Our online booking payments are processed through a Level 1 PCI DSS and SCA compliant provider that meets the security standards for a secure transaction environment and maximum data protection - we do not have access to your card details at any point in time.

Our website may use cookies and analytics tools to improve functionality, enhance user experience, and better understand our visitors. You can adjust your bowser settings relating to the use of cookies if you prefer.

We collect and use your personal information to:

• Process bookings and manage your participation in experiences

• Communicate with you regarding your booking or enquiries

• Provide safety or cancellation/rescheduling information and ensure your wellbeing during experiences

• Improve our services, website, and customer experience

• For marketing communications (only where you have opted in)

• Meet legal, regulatory, and insurance obligations

Personal information you provide to us may be disclosed to service providers for the above purposes. We will never rent, sell, or otherwise disclose your details with any third party unless required by law.

We may send you updates about experiences, events, and special offers if you have opted in. You can unsubscribe at any time by clicking “unsubscribe” in our emails or contacting us directly.

Photos and videos during experiences and events will only ever be taken with your explicit consent.

If you have concerns about your personal information or would like to raise a compliant about how it has been handled, please contact us using the information below. We will work with you to resolve the issue. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

For questions, requests, or privacy concerns, please contact info@sunshinecoaststargazing.com.au or use our contact form.